Casino Slot Attendant Job Description

• Casino Slot Attendant Job Description Sample
• Casino Slot Attendant Job Description Example
• Casino Slot Attendant Job Description

1. JOB DESCRIPTION SUMMARY. Responsible for providing guest service on the slot gaming floor. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Provides a high level guest service. Completes minor slot machine maintenance. Processes and pays out jackpots. Maintains a bank and redeems IVS slot tickets.
2. A casino slot attendants provides a variety of guest services on the gaming floor. The range and extent of skills used in the workplace depends upon the jurisdiction, the casino and the available technology. They may work evenings, weekends and holidays, as casinos are often busiest after 9 – 5 working hours.
3. Job Description Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level. Circulates throughout assigned area, maintaining visibility for guests within that area. Exchanges large denomination bills into requested denomination bills and coins.

1. Greet casino guests using 'Guest Service' focus initiatives.
2. Executes friendly, fast and flawless slot service to casino guests.
3. Work closely with all casino floor personnel, particularly casino cashiers, casino hosts, players club, beverage service, security staff, and slot support technicians.
4. Assists players in clearing jams and malfunctions in bill feeders, ticket printers, blackouts, and other situations.
5. Responsible for breaking bills on the casino floor, paying slot jackpots, and working with an impressed bankroll.
6. Explains to casino patrons all the rules of play, pay and payouts of all regular and progressive machines, all casino policies and procedures regarding gaming activities, including tournaments and special promotions Is proficient in the use of 'machine keys'. Completes non-complex repair of gaming machines, primarily in the bill feed and ticket printer.
7. Reports any other problems in the machines or progressive systems to a Slot Supervisor Maintains monetary and paperwork accuracy within department standards.
8. Summons a technician to correct or repair more complex malfunctions or to remove a malfunctioning machine from service.

Casino Slot Attendant Job Description Sample

Casino Slot Attendant Job Descriptions Searching for free casino slot attendant job descriptions? Find here samples that will help you to learn about the main job duties. Check our related job descriptions examples for casino slot attendant. Tolowa Dee-ni' Nation/Lucky 7 Casino Position Description Title: Slot Attendant Department: (10) Video Gaming Devices Class: Service FLSA: Non-Exempt Status: Full Time/Part Time Pay Grade: III Supervisor: Video Manager Subordinates: None Effective Date: Revised 05/14 Position Summary: Machine maintenance and repair.

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• Communicates openly with others to aid in the smooth operation of the gaming facility
• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with
• Maintains a high level of productivity
• Other duties may be assigned
• Work to build relationships with existing customers and work to foster relationships with new guests
• Perform routine procedures with slot machine printers, bill validators, adding/removing paper and performing minor repairs
• Capacity to work independently with minimal direction

• Monitors the operation of assigned slot machines and participates in payout of manual jackpots in accordance with policy
• Complete written department forms to document cash transactions, jackpot payouts, etc., in a legible manner, assists customers on a timely basis with requests for change
• Maintain secure key controls at all times
• Perform minor machine maintenance and reset machines with keys
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company's internal controls, policies and procedures
• Promotes departmental and property-wide promotions with all Customers
• Complete and document transactions according to procedures and maintain an accurate wallet

• Perform minor maintenance/repairs on slot machines
• Maintain clear and open communications with customers and managers/supervisors
• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members
• Demonstrates consistent support of Management and Company decisions
• Leading completion of daily tasks within the department or work unit
• Providing professional representation at internal and external meetings and events
• Complete all paperwork in accordance with PGCB and approved Sands' standards

• Ability to handle basic math computation and handle large sums of money accurately
• Deliver superior guest service
• Ability to stand or walk 100% of the time
• Excellent written/verbal communication skills
• Excellent customer service skills
• Dedicated team player
• Able to handle multiple tasks, flexible and positive when adjusting to change
• Attention to detail and follow-through
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Ability to use small electronic hand held device to retrieve work assignments

Slot AttendantResume Examples & Samples

• Changes ticket paper in the slot machines
• Redeems ticket in/ ticket out machine tickets
• Fill hoppers with coins and pay jackpots to guests in a timely manner
• Make change for guests in a prompt manner
• Place bags of coins in the storage compartment of the slot bases
• Answer guest questions about game information
• Perform as a team member and assist fellow associates to ensure a smooth operation
• Follow all departmental and state policies and procedures
• Provide leadership to others through example and sharing of knowledge and skill
• Greet guests appropriately, treating each person as an individual and in a professional manner
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
• Complete other duties as assigned
• No experience required will train
• Must be able to obtain and maintain a West Virginia Lottery Floor Attendant License
• Must be able to obtain and maintain a West Virginia Greyhound Racing License
• Ability to handle basic math computation and handle large sums of money accurately
• Deliver superior guest service
• Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people's needs

Slot AttendantResume Examples & Samples

• Accurately and efficiently process transactions and jackpots
• Accurately and efficiently correct minor machine malfunctions
• Accurately and efficiently process cash transactions on the slot floor, safeguard company assets and enhance the guests' gaming experience to maximize slot revenue
• Maintain complete knowledge of and comply with all departmental policies and PGCB regulations
• Maintain a positive guest relations at all times which creates an atmosphere conducive to high limit gaming
• Maintain complete knowledge of correct maintenance and use of casino equipment including: Two-way radio, 10-key adding machine and transaction computer
• Maintain confidentiality of pertinent casino data
• Evaluate operating procedures, recommend changes and implement approved changes
• Have a complete understanding of all jackpot procedures
• Accept responsibility for an impress currency pouch
• Accept responsibility for the casino floor and monitor slot players and slot games
• Have a complete understanding of even money exchange procedures
• Complete all paperwork in accordance with Pennsylvania Gaming Control Board and approved Sands standards
• Be knowledgeable of player events, marketing promotions and overall property volume
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position

Lead Slot AttendantResume Examples & Samples

• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with
• Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests
• Maintains a high level of productivity
• Communicates openly with others to aid in the smooth operation of the gaming facility
• Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations
• Must have basic computer skills. This position uses the computer for ACSC functions
• Minimum age of 21
• One plus year of relevant customer service experience required. Exceptional customer service skills required
• Must be able to communicate effectively and in a friendly manner with customers and employees at all levels. Strong organizational and problem solving skills required
• Ability to communicate with a variety of people in the gaming facility and other industries on behalf of the players
• Ability to read, analyze, and interpret routine business documents
• Ability to respond effectively to sensitive inquiries or complaints
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Must qualify for the Maine Gambling Control Board license
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Slot AttendantResume Examples & Samples

• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with
• Comply with company policies, all state and federal regulations, and internal controls as it relates to this position
• Reset machines and repair minor malfunctions
• Perform routine procedures with slot machine printers, bill validators, adding/removing paper and performing minor repairs
• Handle jackpot requests
• Provide customer service to slot players (e.g., handle complaints and answer questions)
• Promote Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players
• Clean area around machines when time allows
• Perform all other related and compatible duties as assigned
• Dedicated team player
• Able to handle multiple tasks, flexible and positive when adjusting to change
• Attention to detail and follow-through

Slot AttendantResume Examples & Samples

Casino Slot Attendant Job Description Example

• Encourages and gets results from peers/players to have fun
• Proven ability to accommodate the Slot Attendant position
• Pro-actively encourage players to have fun and enhance players' experience
• Responsible for recognizing and explaining simple Ticket Out / Ticket In jams
• Proactively celebrate and encourage Publicity releases for appropriate jackpots
• Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels
• Actively looking for players who have questions and/or issues with games
• Encourages the priority of lights: 1) Change, 2) Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) Icon, 2) Executive Producer, 3) Producer, 4) Celebrity, 5) Marquee and then 6) Non-Card utilization
• Actively try to encourage positive interactions with both players and co-workers
• Initiate interactions rather than waiting for lights
• Use every opportunity to promote events and promotions
• Ensuring that the player receives all around great service
• Actively patrolling sections/floor looking for interaction opportunities
• Rarely is seen congregating with co-workers
• Actively involved with pre-shift and Buzz Sessions, offering feedback and being a positive influence
• Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships
• Promoting card utilization
• Having the ability to read open/closed players and adapting the delivery to enhance their experience
• Demonstrates consistent support of Management and Company decisions
• Ability to personalize their service to the player without appearing to be scripted
• Represents The company in a fun, exciting and professional manner
• Focuses on enhancing casino experience and creating perception of luck, action and excitement
• Possess a friendly outgoing demeanor and enjoy interactions with players
• Must have a proven track record of personally providing excellent customer service
• Process taxable up to $14,999.99, with a full comprehension of Oasis and NeWave

Casino Slot Attendant Job Description

Slot AttendantResume Examples & Samples

• Responsible for recognizing and explaining simple CI/CO/TOTI jams
• Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) Diamond, 2) Platinum, 3) Gold and then 4) Non-Card utilization
• Actively patrolling sections/floor looking for interaction opportunities within 20 minutes
• Demonstrates consistent support of management and company decisions
• Process taxable up to $4,999, with a full comprehension of CMS and SDS

Slot AttendantResume Examples & Samples

• Maintain clear and open communications with customers and managers/supervisors
• Be knowledgeable of players' club and encourage guest participation
• Respond to machine tilts, malfunctions and determine if maintenance is needed
• Perform minor maintenance/repairs on slot machines
• Fill ticket printers and stock ticket paper
• Respond to machines with jackpot and determine if jackpot is valid
• Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive
• Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests
• Work to build relationships with existing customers and work to foster relationships with new guests
• Knowledgeable of slot machine payouts and basic functions of slot machines
• Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests
• Count and verify wallet bank
• Redeem coupons and break bills and/or run change for customers
• Participate and promote in marketing events
• Ability to use two-way radios and maintain professional radio etiquette at all times
• Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift
• Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company. Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks
• Meet attendance guidelines. Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter
• Perform all job duties in a safe and responsible manner
• Proactively serve non-alcoholic beverages to customers
• Notify your supervisor if you need assistance, require additional help, or observe suspicious activity
• Ensure supplies are stocked as needed
• Must be proficient in Microsoft applications
• Ability to use small electronic hand held device to retrieve work assignments

Slot AttendantResume Examples & Samples

• Provides fast, friendly, professional and responsive customer service to guests and team members
• Carries a bank of money, making change and payouts to guests
• Keeps assigned working area clean and organized
• Resolves service issues according to the service recovery toolbox
• Knows and promotes current casino events and programs and can give guests directions to all casino areas
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
• O Must be at least 21 years of age

Slot AttendantResume Examples & Samples

• Responsible for being a gracious host to all guests and co-workers
• Exchange currency for guest
• Responsible for the monitoring of slot machine activity
• Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights
• Closely monitor customer needs by visibly circulating and interacting with patrons
• Must be knowledgeable of all special events and promotions available to customers
• Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers
• Actively seeking out opportunities to service customers
• Maintain cleanliness of slot floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment
• Safeguard company assets
• Must adhere to the company policies and procedures
• Multitasking with several radio calls
• Must have the ability to occasionally lift or move up to 50lbs

Slot AttendantResume Examples & Samples

• Ensuring all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards
• Handling the payment of all manual, hand-paid slot machine jackpots
• Answering questions related to slot machines as well as general property information
• Promoting features of the Slot Player's Club and assist in slot promotions, as required
• Signing up guests into the Slot Player's Club
• Investigating and resolving issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems
• Answering routine questions from co-workers
• Leading completion of daily tasks within the department or work unit
• Interacting with others when necessary to achieve desired outcomes
• Providing professional representation at internal and external meetings and events
• Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics
• Ensuring interactions with internal and external guests following the guidelines of the 'Red Carpet Customer Service' Program
• Adhering to all Corporate and local policies, procedures, and operating guidelines

Slot AttendantResume Examples & Samples

• Monitor performance of slot machines, activity, and conditions of casino slot areas, ensuring all slot machines are operable and identified for repair as necessary
• Create a memorable experience by providing excellent guest service
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back
• Maintain the highest level of confidentiality
• Verify jackpots, tickets, completes and signs slot payout forms
• Ensures compliance to all federal currency transaction reporting regulations
• Ability to count money and make change
• A high school diploma or GED is preferred
• Must obtain and maintain a Missouri Gaming Commission occupational license and TIPS certification
• Must be able to work any assigned shift, including late nights, weekends and holidays

Bh Slot AttendantResume Examples & Samples

• Complete written department forms to document cash transactions, jackpot payouts, etc., in a legible manner, assists customers on a timely basis with requests for change
• Promotes departmental and property-wide promotions with all Customers
• Comply with policies and procedures required by the department and the company
• Complete and document transactions according to procedures and maintain an accurate wallet
• Leads by setting a positive example to all associates
• Responsible for maintaining a consistent, regular attendance recordThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified

Slot AttendantResume Examples & Samples

• Monitors the operation of assigned slot machines and participates in payout of manual jackpots in accordance with policy
• Maintain secure key controls at all times
• Perform minor machine maintenance and reset machines with keys
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company's internal controls, policies and procedures
• Maintains the highest degree of confidentiality